Case Manager - SG and FH

Barrier Free Living (BFL) is dedicated to helping New Yorkers with disabilities live independently in the community.  BFL provides a broad range of residential (Freedom House) and non-residential (The Secret Garden) services which provides a variety of services to domestic violence survivors with disabilities.  The Secret Garden offers case management, safety planning, occupational therapy, short- and long-term individual counseling, advocacy within the medical, mental health, child welfare, law enforcement, and criminal justice systems, and referrals to outside services.  These services are provided at Secret Garden’s Manhattan-based office, as well as at New York City-sponsored Family Justice Centers located in the five boroughs.

Freedom House, a crisis shelter for disabled victims of domestic violence, provides comprehensive services to families and single individuals to assist them in recovering from their experiences of trauma. Services include individual and group counseling, case management, assistance with housing and government benefits, on-site child care, occupational therapy, and medical and psychiatric care. This state-of-the-art facility is the first completely accessible domestic violence shelter for individuals with disabilities in the country.


  • BA or equivalent degree
  • Case management experience in the field of domestic violence and persons living with disabilities preferred
  • Fluent in American Sign Language (ASL)
  • Spanish fluency preferred
  • Strong knowledge in navigating organizations, systems and community based resources in New York City
  • Ability to work in crisis management environment
  • Effective communication skills


  • Coordinate concrete case management services, information, referral and advocacy in collaboration with Social workers, housing and entitlement specialist and occupational therapists for all Deaf/HOH Survivors between The Secret Garden and Freedom House
  • Serve Deaf, Hard-of-Hearing, Deaf-Blind victims, as well as hearing survivors with a physical, psychiatric, cognitive, sensory and/or neurodevelopmental disability
  • Liaison with social services agencies, police precincts and the court systems throughout the five boroughs
  • Conduct telephone screenings of calls from the SG domestic violence hotline and conduct telephone admission screenings for FH
  • Provide crisis intervention and other services required to assist survivors
  • Complete individualized service plans for survivors related to ongoing recovery, benefits and housing assistance needs, safety planning, and other emerging issues; also ensuring appropriate follow-up activities related to service plan goals and benchmarks
  • Participate in staff/program meetings and trainings, partner program meetings, and conferences
  • Ensure timely and accurate entry of case notes and other related program statistics, as requested, including document and complete the necessary forms at The Secret Garden and Freedom House
  • Conduct outreach and educational presentations to other service providers, policymakers and the general public

Start Date: ASAP

Annual Salary: $37,000.00 + Benefit Package*

Hours per week: 35:00 – Monday through Friday

*Benefit Package: Medical, Dental, Vision, Life Insurance, Retirement Plan, Paid vacation, Sick days, Personal days, Paid National Holidays and more.



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