Deaf Services Team Case Manager - SG and FH

Barrier Free Living is dedicated to helping New Yorkers with disabilities live independently in the community.  BFL provides a broad range of residential (Freedom House) and non-residential (The Secret Garden) services which provides a variety of services to domestic violence (DV) survivors with disabilities.  The Secret Garden (SG) offers case management, safety planning, occupational therapy, short- and long-term individual counseling, advocacy within the medical, mental health, child welfare, law enforcement, and criminal justice systems, and referrals to outside services.  These services are offered at Secret Garden’s Manhattan-based office, as well as at New York City-sponsored Family Justice Centers found in the five boroughs.   Freedom House (FH) is BFL’s emergency shelter for domestic violence survivors with or without disabilities. Freedom House accepts women, children and men.  Its programs include individual counseling for adults and children, support groups, safety planning, case management, housing assistance, occupational therapy, financial clinic services, onsite childcare, and advocacy within the medical, mental health, child welfare, law enforcement, and criminal justice systems.


  • Coordinate concrete case management services, information, referral and advocacy
  • Collaborate between clinical teams at The Secret Garden and Freedom House
  • Provide case management to D/deaf/Hard of Hearing survivors of domestic violence
  • Conduct outreach to service agencies, and form collaborative partnerships around access to services
  • Conduct screenings of calls from the domestic violence hotline
  • Provide crisis intervention and other services required to assist survivors
  • Complete individualized service plans for survivors related to ongoing recovery, benefits and housing assistance needs, safety planning, and other emerging issues; also, ensuring appropriate follow-up activities related to service plan goals and benchmarks
  • Participate in staff/program meetings and trainings including but not limited to CPR, First Aid, crisis prevention and Undoing Racism workshops, partner program meetings, and conferences
  • Ensure prompt and accurate entry of case notes and other related program statistics, as requested, including document and complete the necessary forms at The Secret Garden and Freedom House


  • BA preferred or equivalent degree
  • Case management experience in the field of domestic violence and persons living with disabilities and the D/deaf and Hard of Hearing preferred
  • D/deaf or Hard of Hearing person preferred
  • Fluent in American Sign Language (ASL) and excellent written English required
  • Knowledge in navigating organizations, systems and community based resources in New York City
  • Ability to work in crisis management environment
  • Strong abilities to advocate on behalf of survivors
  • Effective written communication and interpersonal skills
  • Computer skills required

PARTNERS ON THIS POSITION: 3-year grant funded position through partnership with the New York County District Attorney Office

Start Date: 2019

Annual Salary: Based on experience

Hours per week: 35:00 – Monday through Friday

*Benefit Package: Medical, Dental, Vision, Life Insurance, Retirement Plan, Paid vacation, Sick days, Personal days, Paid National Holidays and more.



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