Case Manager - Secret Garden

Barrier Free Living (BFL) is dedicated to helping New Yorkers with disabilities live independently in the community.  One of its longest-standing programs is the non-residential domestic violence program, otherwise known as The Secret Garden, which provides a variety of non-residential services to domestic violence survivors with disabilities.  The Secret Garden offers case management, safety planning, occupational therapy, short- and long-term individual counseling, advocacy within the medical, mental health, child welfare, law enforcement, and criminal justice systems, and referrals to outside services.  These services are provided at Secret Garden’s Manhattan-based office, as well as at New York City-sponsored Family Justice Centers located in the five boroughs. This position reports to Secret Garden Program Director and Assistant Director as needed.


  • Coordinate concrete case management services including support with advocacy to survivors of domestic violence whom are living with a physical, psychiatric, cognitive, sensory and/or neurodevelopmental disability
  • Assist clients with securing benefit and resource/support stability, through education, advocacy, and referrals
  • Liaison with social services agencies, police precincts and the court systems throughout the five boroughs
  • Provide on-site case management services to survivors of the Manhattan Family Justice Center one day per week
  • Conduct telephone screenings of calls from the domestic violence hotline
  • Provide crisis intervention and other services required to assist survivors
  • Complete individualized service plans for survivors related to ongoing recovery, benefits and housing assistance needs, safety planning, and other emerging issues; also ensuring appropriate follow-up activities related to service plan goals and benchmarks
  • Participate in staff/program meetings and trainings, partner program meetings, and conferences
  • Ensure timely and accurate entry of case notes and other related program statistics, as requested, including document and complete the necessary forms at The Secret Garden
  • Conduct outreach and educational presentations to other service providers, policymakers and the general public


  • BA or equivalent degree
  • Counseling and case management experience in the field of domestic violence and persons living with disabilities preferred
  • Spanish fluency preferred
  • Strong knowledge in navigating organizations, systems and community-based resources in New York City
  • Ability to work in crisis management environment
  • Effective communication skills

Start Date: ASAP
Annual Salary: $25.07

Hours per week: 35:00 – Monday through Friday

* Benefits Package: Medical, Dental, Vision, Life Insurance, Retirement Plan, Paid vacation, Sick days, Personal days, Paid National Holidays and more.



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