Barrier Free Living
Chat Hotline

What You Should Know

BFLNYC Chat Hotline is designed to keep you safe. However, nothing is 100% secure. When you chat online with us or text us, please make sure you’re using a device or computer that’s safe. If you think someone else could have installed spyware onto the device you’re using, you may not want to use this service.

Barrier Free Living Chat Hotline

Chat available Monday through Friday from 9AM to 4:30PM.

If the chat is not available, call our voice hotline at (212) 533-4358 or video phone hotline at (646) 807-4013.

Visit our “Need Help Now” page for more contact options.

This chat is not a crisis hotline and our advocates do not provide counseling via the chat but we do offer counseling services and support after an intake. 

If are experiencing an immediate crisis, contact New York City’s domestic violence hotline at 1-800-621-4673.

If you are in immediate danger or experiencing a medical emergency, call or text 911.

About Our Online Chat

This is the safest way to talk to us. Just type in the chat window to the left. When you connect with us, the first few messages you receive from us will be automated. These will give you more information about the service and our confidentiality policy. Your conversations with our advocates are confidential and secure. You can end the conversation at any time. Once it’s done, your chat history will be erased.

Tips to Stay Safe Online

• Use private browsing / incognito mode when using our chat function
• Use a password on your phone or device
• Clear your browser history after your chat
• Delete your text history after texting us
• Don’t take screenshots