National Network to End Domestic Violence, Safety Net Project

Video Conferencing & Digital Communication Platforms:
Comparison Chart

Below we provide information about each vendor’s features, accessibility, cost, and privacy protections. Please note, we do not endorse any one of these products. We cannot recommend software products or say if a product is or isn’t compliant with the federal confidentiality laws.

A summary list below of some main points:

Zoom: Online video for one-to-one or groups.
• Access:
o Strong on accessibility for Deaf users; allows for closed captioning and ASL interpretation.
o New users are asked to download the app and supply an email address, which may create technology and
safety barriers.
• Privacy:
o Chat within video is end-to-end encrypted, but not video itself without additional agreement.
o Not most private/data secure by default; requires an additional agreement between agency and Zoom for
higher level of security.
Gruveo: Online video for one-to-one or groups.
• Access:
o No closed captioning or separate option for ASL interpretation; ASL interpreter can be one user in a group
video.
o Quick access by clicking a link; no download or user information required.
• Privacy:
o End-to-end encrypted; strong on privacy, based on current practices.
Cyph: One-to-one chat, video, or voice. (Group chat & group video coming soon.)
• Access:
o No closed captioning or separate option for ASL interpretation. (Have communicated that they are working
on accessibility features.)
o Quick access by clicking a link; no download or user information required.
• Privacy:
Doxy.me: Online video for one-on-one communication.
• Accessibility
o No mention of accessibility, we will continue to look into it. No download necessary.
• Privacy:
o End-to-end encryption, to ensure that PII is not stored or shared by them agency must sign additional
agreement.
Resource Connect: One-to-one text or chat through a managed portal; group chat coming soon; internal group chat.
Routing of hotline calls.
• Access:
o Multiple languages and alphabets supported (not including translation).
• Privacy:
o End-to-end encryption and no-knowledge platform, strong on privacy based on current practices.
© 2020 National Network to End Domestic Violence, Safety Net Project.

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